Returns & Refund Policy
Last Updated: September 1, 2026
At DrikMart, we want customers to receive products that are in good working condition and match their orders.
This Returns & Refund Policy explains how we handle product returns, exchanges, defective products and refunds.
1. Before Returning a Product
Please contact DrikMart before sending a product back.
Provide:
- Your name
- Order number or proof of purchase
- Product name
- Description of the issue
- Photographs or video where appropriate
We may request additional information to determine the appropriate resolution.
2. Damaged or Incorrect Products
If you receive a product that appears damaged, incomplete or materially different from what you ordered, contact us as soon as reasonably possible.
Where appropriate, we may arrange:
- Replacement
- Exchange
- Repair
- Refund
The appropriate solution will depend on the nature of the problem and the applicable product and consumer-protection requirements.
3. Faulty Products
If a product develops a fault, please contact us.
Where the product is covered by a manufacturer's or supplier's warranty, the warranty process may apply.
Depending on the circumstances, the product may need to be inspected, tested or returned to the manufacturer, supplier or authorized service provider.
4. Change-of-Mind Returns
Change-of-mind returns are subject to the specific return terms communicated for the product.
Where a change-of-mind return is accepted, the product may need to be:
- Unused
- In resalable condition
- Complete with accessories
- Returned with its original packaging where applicable
- Accompanied by proof of purchase
Some products may not be eligible for change-of-mind returns because of their nature or because they have been activated, configured, personalized or otherwise used.
5. Products That May Not Qualify for Return
A return or warranty claim may be rejected where damage or malfunction results from:
- Physical damage
- Accidental damage
- Liquid or water damage
- Electrical surge or improper power supply
- Misuse
- Negligence
- Unauthorized modification
- Unauthorized repair
- Incorrect installation
- Failure to follow manufacturer instructions
- Normal wear and tear
This does not affect any rights that cannot legally be excluded.
6. Software and Digital Configuration
Technology products may require firmware updates, configuration or installation.
A product will not necessarily be considered defective simply because it requires configuration or because a particular feature depends on compatible software, firmware, network conditions or third-party services.
Where possible, our support team may assist customers with basic configuration.
7. Refunds
Where a refund is approved, we will normally use the original payment method where reasonably possible.
The timing of a refund may depend on the payment provider or financial institution involved.
Refunds may not necessarily appear immediately in the customer's account.
8. Return Shipping
Depending on the reason for the return, the customer may be responsible for return delivery costs.
Where the product was supplied incorrectly or is confirmed to have a qualifying defect, DrikMart may arrange or reimburse reasonable return costs where appropriate.
9. Exchanges
Where an exchange is approved, replacement stock is subject to availability.
If the same product is unavailable, we may discuss an alternative product or another appropriate resolution with the customer.
10. Proof of Purchase
A receipt, order confirmation, invoice or other reasonable proof of purchase may be required before a return, exchange, refund or warranty claim can be processed.
11. Contact Us
For returns and refunds:
Phone: 00 233 548066416
Email: admin@driktechnologies.net
Please do not send products back without first contacting us and receiving return instructions.