Shipping & Delivery Policy

Last Updated: September 1, 2026

DrikMart aims to make ordering technology products convenient and reliable for customers.

This Shipping & Delivery Policy explains how orders are processed and delivered.

1. Delivery Locations

We deliver to locations within Ghana where our delivery partners and logistics arrangements are available.

Delivery availability may vary depending on the customer's location and the product ordered.

2. Processing Orders

Orders are normally processed after payment and successful order confirmation.

Processing may take additional time where:

• A product requires availability confirmation
• Payment verification is required
• Additional customer information is needed
• An item is temporarily out of stock
• There are technical or operational issues

If a significant delay is expected, we may contact the customer.

3. Delivery Times

Estimated delivery times may vary depending on the customer's location, product availability and delivery method.

Urban and major-city deliveries may generally be faster than deliveries to more remote locations.

Any delivery timeframe displayed during checkout should be treated as an estimate unless expressly stated otherwise.

4. Delivery Charges

Delivery charges, where applicable, will be communicated during the ordering process.

Charges may vary according to:

• Delivery location
• Product size or weight
• Delivery method
• Courier service
• Special delivery requirements

5. Customer Delivery Information

Customers are responsible for providing accurate delivery information.

Please ensure that your:

• Name
• Telephone number
• Delivery address
• Landmark or location details

are accurate and sufficient for the courier or delivery representative to locate you.

6. Failed Deliveries

A delivery may fail if:

• The customer cannot be reached
• The delivery address is incorrect
• The customer is unavailable
• The delivery location cannot be accessed
• The customer refuses delivery
• The courier cannot safely complete the delivery

Additional delivery charges may apply where another delivery attempt is required because of incorrect information or customer unavailability.

7. Inspect Your Order

Customers are encouraged to inspect their package when it is delivered.

If the package appears seriously damaged, opened or tampered with, please notify the delivery representative where possible and contact DrikMart promptly.

If the product itself is damaged, incomplete or incorrect, contact us as soon as reasonably possible.

8. Delivery Delays

While we make reasonable efforts to meet estimated delivery times, delays can occur because of circumstances outside our control.

These may include:

• Traffic
• Weather
• Public holidays
• Courier disruptions
• Vehicle breakdowns
• Telecommunications or system failures
• Unforeseen logistical problems
• Events beyond our reasonable control

We will make reasonable efforts to assist customers where a significant delivery problem occurs.

9. Receiving Your Order

Where appropriate, the delivery representative may request confirmation that the order has been received.

Customers should ensure that someone authorized to receive the order is available at the delivery location.

10. Missing Items

If your order arrives with an item missing, please contact us promptly with your order number and details of the missing product.

We may investigate the delivery and fulfilment records before determining the appropriate resolution.

11. Contact Us

For delivery questions or assistance:

Phone: 00 233 548066416
Email: admin@driktechnologies.net

Shop online: DrikMart